Conversation Intelligence

AI that records, transcribes, and extracts meaning from revenue conversations: calls, meetings, and the deal signals inside them. The evaluation questions run in two directions. Toward the buyer: accuracy of extracted commitments and next steps, depth of CRM writeback, and whether deal intelligence is explainable or oracular. Toward the people being recorded: consent handling across two party consent states, retention policy, and the cross client boundary, meaning whether your customers' recorded conversations improve a model that serves your competitors. A vendor that answers the training data question precisely, in writing, is answering the question this category actually turns on.