Gainsight pricing
Gainsight publishes no pricing for any product. Customer Success comes in two editions sold through a request form, Essentials with 10 full users and 100 customers per user, and Enterprise with 20 full users and 200 customers per user.
How Gainsight pricing works
- Pricing model
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Customer Success is sold in two editions with published limits and no rates: Essentials with 10 full users and 100 customers per user, and Enterprise with 20 full users and 200 customers per user, both with unlimited viewer licenses and AI insights and automations. Customer Education comes with one, two or three academy sites, Customer Communities with three, five or ten admin seats, and PX offers a free trial. Staircase AI, Communities, Education and PX are licensed separately from Customer Success. Atlas is sold under outcome based contracts. Every edition is priced through a request form.
- Setup and implementation
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Gainsight lists no implementation or support fee. Many deployments run a dedicated Gainsight administrator, an internal staffing cost outside any quote.
Communities, Education, PX and Staircase AI are separate purchases, and Atlas is sold under outcome based contracts without listed prices.
The Customer Communities terms cap annual price increases at 6% and renew automatically unless notice arrives three months before the end date.
Gainsight pricing against its alternatives
Published prices for Gainsight and the products closest to it. Each figure is as the vendor publishes it, in its own currency and billing unit.
- GainsightQuote only, editions sold with user and customer limits
- ChurnZeroQuote only, no published figure
- PlanhatNo published price
- VitallyNo published price. Three plans, each quoted
- OdieCustomer Knowledge Engine from $500 a month; Customer Operating System from $1,500
- AvisoCustom proposal by module
- Cirrus InsightNo published price. Priced through a quote builder
Gainsight pricing, answered
How much does Gainsight cost?
Gainsight does not publish a price. Customer Success comes in two editions sold through a request form, Essentials with 10 full users and 100 customers per user, and Enterprise with 20 full users and 200 customers per user. Communities, Education, PX and Staircase AI are separate purchases, and Atlas is sold under outcome based contracts without listed prices.
Does Gainsight charge a setup or implementation fee?
Gainsight lists no implementation or support fee. Many deployments run a dedicated Gainsight administrator, an internal staffing cost outside any quote.