Odie pricing
Odie, formerly Totango, prices the Customer Knowledge Engine from $500 a month and the Customer Operating System from $1,500 a month.
How Odie pricing works
- Pricing model
-
Odie sells two products, each quoted from a published floor, with no seat pricing. The Customer Knowledge Engine is priced on knowledge maintenance, meaning how many business unit, customer and employee knowledge graphs Odie keeps current and how often, plus a knowledge usage fee for the MCP connection to the customer's AI tools. The Customer Operating System is priced on customer portfolio size, the depth and frequency of account analysis, and an AI Success pool.
The pool can go to applied AI hours or to tokens for on demand work. Odie releases 25 percent of it in the first three months to benchmark usage, never charges overages automatically and tracks tokens by user and use case. Scheduled daily analyses use no tokens. Integrations carry no extra cost, and tokens used by the customer's own models stay on that provider's bill.
- Setup and implementation
-
Implementation takes about eight weeks. Odie's interview agent holds a few short sessions with the customer's team while CRM, call, email and support systems are connected. Onboarding and implementation fees are invoiced annually in advance with the subscription, with no published amount. A free testing pool covers the first 60 days of activation, and every customer works with Odie's applied AI team during activation.
Terms start at one year and most customers sign for two. Longer terms, upfront commitments and planned growth earn better pricing, and month to month billing is not offered. Fees are in US dollars, invoiced annually in advance and due in 30 days, with 1.5 percent monthly interest on late payment. Renewals run 12 months at then current rates, with 60 days notice of any increase.
Customers of the older Totango and Catalyst platforms keep their existing contracts and pricing.
Odie pricing against its alternatives
Published prices for Odie and the products closest to it. Each figure is as the vendor publishes it, in its own currency and billing unit.
- OdieCustomer Knowledge Engine from $500 a month; Customer Operating System from $1,500
- PlanhatNo published price
- GainsightQuote only, editions sold with user and customer limits
- ChurnZeroQuote only, no published figure
- Oliv AIQuote only; annual commitment paid annually, with viewers free
- VitallyNo published price. Three plans, each quoted
Odie pricing, answered
How much does Odie cost?
Odie, formerly Totango, prices the Customer Knowledge Engine from $500 a month and the Customer Operating System from $1,500 a month. Terms start at one year and most customers sign for two. Longer terms, upfront commitments and planned growth earn better pricing, and month to month billing is not offered.
Does Odie charge a setup or implementation fee?
Implementation takes about eight weeks. Odie's interview agent holds a few short sessions with the customer's team while CRM, call, email and support systems are connected. Onboarding and implementation fees are invoiced annually in advance with the subscription, with no published amount. A free testing pool covers the first 60 days of activation, and every customer works with Odie's applied AI team during activation.