Togile CRM release 1.3.0 adds a Ticket module, so support cases can be created and managed against leads, deals, contacts and companies with custom layouts, comments and attachments. Ticket visibility follows each user's role, closed and cancelled tickets are locked from edits, and tickets can be assigned automatically to the record owner, a fixed assignee or by rule.
Smaller teams can handle customer issues in the same CRM as their pipeline instead of adding a separate help desk.