Reachdesk published setup documentation for adding its MCP server as a tool inside an agent built in Microsoft Copilot Studio, connected over OAuth. The agent can be published to Microsoft Teams and Microsoft 365 Copilot, so users can ask for gift recommendations and manage sends there, limited to the read and write actions their Reachdesk role allows. The MCP server remains in early access.
Gifting and direct mail can be requested from Teams or Copilot, with each user's Reachdesk role deciding what the agent may send.