Change Log

Close added a Security page under organization settings that groups access controls in one place. Admins can set up single sign on through Google Workspace or any OIDC provider such as Okta or Microsoft Entra and require it for everyone on verified domains, require app based two factor authentication for password sign ins, and decide whether Close support staff may log in to the organization. Custom OIDC requires the Scale plan or above.

Small and mid sized sales teams get enforced single sign on and control over vendor support access, two checks that often hold up a security review.

Close removed the split between personal and group phone numbers and folded the former Premium Number features into every number at no extra charge. Each number now supports shared ringing, round robin, lead based routing, menus, voicemail and forwarding, with separate caller ID permissions for people outside the number's members and for voice agents. Earlier in the window, on 9 September, Auto Update began showing the values it withheld for low confidence, so a user can inspect and accept them.

A paid add on became standard, so telephony costs are worth a fresh look. The caller ID permission on each number decides which people and which AI agents may call out under a given identity. The Auto Update change is the quieter win: an empty field now reads as a decision a person can overrule and not as a failure.

Close released a new Event Log that records organisational data changes including the user, the action and the source of each modification. The release includes an Event Log API and webhooks, allowing teams to stream those events to external reporting or audit systems.

Sales operations and security teams get a full audit trail of CRM activity and a way to trace unexpected data changes back to their source, including changes made by integrations rather than people. Streaming the log out by webhook also makes the record independent of the vendor, which matters for buyers who need retention beyond the platform's own.