Otter launched Work Mode for all paid users. It builds briefs before meetings from past conversations, open action items and connected apps such as Google Drive, and after calls drafts follow up emails, documents and CRM record updates for review. Live Assist, private coaching prompts in real time inside Zoom, Teams or Google Meet, is available to enterprise customers now and rolls out to all paid users over the next few weeks, with custom agents built on a team's own playbooks.
Meeting prep and CRM follow up are drafted from call history and left for a person to review before anything is sent. Live Assist reaches enterprise customers first, with other paid plans following over the next few weeks.