Aloware v11.41.0 adds call context to AloAi voice agent transfers, showing the agent name, transfer reason and a short conversation summary. A Leave Voicemail tool lets agents route callers to the voicemail of a chosen line or user, and Eleven V4 is now a selectable voice model. Lines also get separate missed call setups for business hours and closed hours, including external forwarding after close.
Callers handed from an AI voice agent to a person no longer have to repeat themselves, and closed hours routing catches leads that call outside staffed hours.