Aloware v11.38.0 adds prompt diagnostics for AloAi agents with manual acceptance of suggested fixes, test calls tied to a prompt version, self service RCS ordering, bulk contact blocking and a Users filter on webhooks. A new Inbox Metrics report replaces the Inboxes report and counts unstaffed inboxes, which lifts reported totals by roughly a tenth. Random dial mode retires after 30 September, when remaining inboxes switch to Longest Available.
Two things need action. Reporting baselines move by about ten percent for a reason that has nothing to do with performance, so note the date before comparing months. Any team still routing on Random has until the end of September to pick its replacement, or Aloware picks for it.