Agentforce Sales pricing

Agentforce Sales starts at $550 per user a month for the top edition, and agent activity is charged separately by the action at $0.005 per credit. Sibling editions start at $100, $125, $200 and $220 per user a month, and every seat rate is a starting figure.

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Pricing terms

How Agentforce Sales pricing works

Pricing model

Per user editions with agent activity metered separately on a pay per action basis. The top edition starts at $550 per user a month with the agent add on included and 2.5 million credits per organization a year. Sibling products on the same platform start at $100, $125, $200 and $220 per user a month, with a partner access license at $10 per login a month and a data synchronization add on at $25 per user a month. A further edition carries unmetered agent usage for employees together with 1 million credits and 2.5 million data credits per organization a year. Every seat figure is a starting rate rather than a fixed one.

Agent consumption runs on credits sold in blocks of one hundred thousand, quoted in United States dollars, euros, Australian dollars and Japanese yen. Agentforce Sales gives five worked action examples.

A sales request at 40 credits and $0.20 per action, at 20 requests daily over 30 days, totals 24,000 credits and $120 a month. A service case action at 60 credits and $0.30, at 3 cases daily over 20 days across 100 users, totals 360,000 credits and $1,800 a month. A field scheduling action at 100 credits and $0.50, at 3 appointments daily over 20 days across 10 representatives, totals 60,000 credits and $300 a month. An internal employee question at 20 credits and $0.10, at 5 questions a month across 20 new employees, totals 2,000 credits and $10 a month. A voice call of four actions at 30 credits and $0.15 each uses 120 credits, and 300 calls a month total 36,000 credits and $180.

The examples resolve to a unit price of $0.005 per credit. A credit calculator accompanies them, and the examples are illustrative. Limited credit allowances are included with certain editions, and additional credits can be bought.

The trial is 30 days with no credit card and no installation. Most products run on annual contracts, subscription terms vary by product, and billing arrangements are settled with a sales representative.

Setup and implementation

Agentforce Sales lists no setup fee, onboarding charge, migration rate or professional services rate. At this platform's scale, professional services are ordinarily a substantial, separately contracted engagement.

The trial runs thirty days with no credit card and no installation.

Most products run on annual contracts, subscription terms vary by product, and payment and billing are settled with a sales representative. Every seat rate is stated as a starting figure, so the seat prices open a negotiation rather than set a checkout price.

Agent consumption can be modeled precisely. Credits are sold in blocks of one hundred thousand, priced in four currencies, at an implied $0.005 each. Every action example converts into a monthly figure, so a team that can estimate its action volume can estimate its bill. Included allowances come with the upper editions, and additional credits can be bought.

A data synchronization and harmonization add on costs $25 per user a month. A partner access license costs $10 per login a month, a different unit that suits intermittent external users.

Agentforce Sales lists the credit cost of individual action types alongside worked monthly totals. A sales request at 40 credits and $0.20 per action, twenty times a day for thirty days, comes to 24,000 credits and $120 a month. A case management action at 60 credits and $0.30, three times a day for twenty days across a hundred users, comes to 360,000 credits and $1,800 a month. A scheduling action at 100 credits and $0.50, three times a day for twenty days across ten field representatives, comes to 60,000 credits and $300 a month. An internal question at 20 credits and $0.10, five times a month for twenty new employees, comes to 2,000 credits and $10 a month. A voice call of four actions at 30 credits and $0.15 each uses 120 credits, and three hundred calls come to 36,000 credits and $180 a month.

Credits are sold in blocks of one hundred thousand, quoted in four currencies, with a calculator alongside the examples.

Contract and billing terms go through a sales conversation, and most products run annually. Included credit allowances are described differently across editions. One edition carries one million credits and two and a half million data credits per organization a year, and another carries two and a half million credits per organization a year.

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