Salestrail

The product logs calls, stores recordings and reports on call activity, and none of that depends on a model. Speech to text for dictated call notes is the only machine learning in view, with no AI summaries, transcripts, scoring or coaching, and no AI claim made for the product.

Every call on a tracked Android phone is logged automatically in the background and pushed to the dashboard and the CRM, and admin views flag devices whose permissions are missing. Whether personal calls or chosen numbers can be left out, and how a wrong match to a CRM record is caught or reversed, is not explained. Nothing acts on a customer's behalf beyond logging.

Speech to text turns dictated notes into CRM text, and the engine behind it is not named. With no other AI in the product, there is no model stack or output disclosure to describe.

WhiteHat Jr, Kone, Bannerflow, Vectra and Lyyti use it for call visibility, coaching and CRM data quality, without figures. Airblack's tenfold revenue increase came from pandemic growth in its customer base rather than from the product, by the customer's own account. Usage stands at more than 1,000 clients and 70,000 downloads, with a 4.7 App Store rating.

The terms tell users to check the recording laws of their own country and the other party's, to always tell the person on the line that the call is recorded and ask permission, and they leave legality entirely with the customer. The app adds no announcement, tone or consent step of its own.

The data processing agreement makes Liid the processor and covers eight subprocessors with their locations (Microsoft Azure in Ireland, Salesforce in Frankfurt, Customer.io in Belgium, and HubSpot, Intercom, Twilio, SendGrid and Google BigQuery in the US), 72 hour breach notice, and return or deletion of data at the end of the contract. Contract and consent are the lawful bases, and data subject rights are set out. Transfers rest on the 2010 standard contractual clauses, replaced in 2021, alongside Safe Harbor, a framework struck down in 2015.

Call data comes from the rep's own device: the call log (time, duration, numbers, direction and status), phone book contacts used for dialing, and recordings when that add on is active, plus the CRM records the integration reads. No outside contact data is supplied to customers.

SIM call tracking runs on the phone and call log permissions granted to the store apps, and iPhone users must dial from inside the app. Recording relies on the phone's built in recorder or on the Salestrail Recorder, an APK that Google has not approved and that installs outside Google Play, and the same APK captures WhatsApp calls. How that capture fits Google Play policy and WhatsApp's terms is not addressed.

No model training is in view, but the terms grant Liid a license to use customer content to help the company function and grow, and the processing agreement lets anonymous statistical data feed service development. Whether call recordings or logs can be used beyond that, and when recordings are deleted, is not stated; personal data is kept until the customer relationship ends and typically three years after.

The product talks to no one. Users are told to announce recording and ask permission, but the app plays no notice to the other party and adds no consent step, and there is no position on Article 50 of the EU AI Act.

Ready integrations log each call under the matching lead, contact or account in Salesforce, HubSpot, Microsoft Dynamics and LeadSquared, with call direction, answer status, duration, recording and dictated notes, and reps can search CRM records from the app. Zoho, GoHighLevel and Bitrix24 connect too, and push and pull APIs plus webhooks deliver call events, metadata and audio files to other systems through a developer portal. The CRM objects written, custom field mapping and sync failure handling are not set out.

Account and call data is held on Microsoft Azure in Ireland, with other subprocessors in Belgium, Frankfurt and the US. The companion LIID for CRM app may process data inside and outside the EU, including the US. Where recordings are stored, and any choice of region or tenancy, is not stated.

Database access is limited to staff using a secure certificate, a vulnerability disclosure program takes outside reports, and the platform targets 99.99 percent uptime. Salestrail holds no stated certification such as SOC 2 or ISO 27001, and there is no trust center or audit report.

The Essential plan costs $8 per user per month or $5.60 billed annually, call recording adds $3 or $2.10 and CRM integration $7 or $4.90, with no setup or storage fees. Custom packages start at 30 licenses, teams above 50 users get volume discounts, and very specific customizations can raise the license price.

Call data exports to CSV, and the pull API retrieves metadata and audio files on demand. At contract end Liid returns or deletes personal data as the customer instructs, and account deletion is requested by email. Monthly plans need 30 days' notice and annual plans 90 days before renewal, and under the app terms content may be lost on termination, with no export window or deletion timeline.

Nothing is sent by the product itself. Calls go out over the reps' own mobile numbers, which are pitched as less likely to be flagged as spam than cloud numbers, with no account of call volumes, number reputation or spam labeling behind that claim.

Built for teams that sell from mobile phones, especially telesales and field reps in markets where WhatsApp calling is common, with more than 1,000 clients in 63 countries and support teams in Finland and India. Named customers include WhiteHat Jr, Airblack and upGrad in India, Kone in the Philippines, Bannerflow, Lyyti and Vectra, and the product is offered in English, Spanish, French, Portuguese, Polish, Finnish and Swedish. WhatsApp tracking and recording are Android only, which narrows the fit for iPhone teams.