GTM Tech Index: Conversation Intelligence changes https://gtmtechindex.com/categories/conversation-intelligence Material product changes at Conversation Intelligence vendors, tracked by GTM Tech Index. Every entry is dated and cited to a public source. en-us Free to reuse with a visible link to gtmtechindex.com. Terms: https://gtmtechindex.com/use-this-data Fri, 25 Sep 2026 12:00:00 GMT 720 https://gtmtechindex.com/icon-192.png GTM Tech Index: Conversation Intelligence changes https://gtmtechindex.com/categories/conversation-intelligence Seismic Enablement Cloud: Seismic's September Week 4 API release added three endpoints to the Meeting API. https://gtmtechindex.com/changelog/seismic-enablement-cloud gtmtechindex.com:change:6ab94d1abae534b71b03efaf Fri, 25 Sep 2026 12:00:00 GMT Integration / interoperability Sales Enablement & Readiness Conversation Intelligence Seismic's September Week 4 API release added three endpoints to the Meeting API. GET and PUT /v1/meetings/{meetingId}/crmContexts read and replace a meeting's CRM Account and Opportunity associations, and POST /v1/meetings/{meetingEngagementId}/followUpActions/createDSR creates a follow up Digital Sales Room from a meeting. Seismic marks the release as backward compatible.

Why it matters: Revenue operations teams can now script meeting to opportunity mapping and post meeting sales room creation from their own systems instead of relying on reps to do it in the Seismic interface, which cuts manual CRM cleanup.

Impact: Medium. Verification: Verified. Type: Integration / interoperability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Lusha moved Data Waterfall, which falls through to enabled third party providers when Lusha's own data has no email or phone match, from… https://gtmtechindex.com/changelog/lusha gtmtechindex.com:change:6ab94d1abae534b71b03efa5 Wed, 23 Sep 2026 12:00:00 GMT Pricing / packaging Data & Enrichment Sales Engagement & Outreach Conversation Intelligence Lusha moved Data Waterfall, which falls through to enabled third party providers when Lusha's own data has no email or phone match, from Pro plans and above to every paid plan. The change is packaging only: there is no API change and admins still turn it on per account under Account Settings, Waterfall.

Why it matters: Lower tier paid customers can now reach third party provider data for hard to match contacts without upgrading to Pro, which changes the plan math and means more records may come from sources other than Lusha's own database.

Impact: Medium. Verification: Verified. Type: Pricing / packaging.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Fireflies.ai: Fireflies published its app in the Zoom App Store, where it runs inside Zoom's in meeting Apps panel. https://gtmtechindex.com/changelog/fireflies-ai gtmtechindex.com:change:6ab94d1abae534b71b03ef9b Tue, 22 Sep 2026 12:00:00 GMT Integration / interoperability Conversation Intelligence Fireflies published its app in the Zoom App Store, where it runs inside Zoom's in meeting Apps panel. Once installed, a user can invite Fred, the Fireflies notetaker, into any live Zoom meeting with one click instead of switching to the Fireflies dashboard. Meetings on the calendar keep auto joining as before.

Why it matters: Unscheduled Zoom calls such as ad hoc deal syncs and quick prospect calls can now be captured from inside the call, so fewer conversations are missing from call records, deal intelligence and CRM autofill. Teams that govern Zoom apps now have a Fireflies listing to approve or block through Zoom's own app controls.

Impact: Medium. Verification: Verified. Type: Integration / interoperability.

Evidence: Vendor announcement

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Airspeed switched on Mach 1, which its 24 Sep newsletter describes as deep analysis, for every workspace by default, with no request or… https://gtmtechindex.com/changelog/airspeed gtmtechindex.com:change:6ab94d1abae534b71b03ef98 Tue, 22 Sep 2026 12:00:00 GMT Pricing / packaging Conversation Intelligence Revenue Intelligence & Forecasting Airspeed switched on Mach 1, which its 24 Sep newsletter describes as deep analysis, for every workspace by default, with no request or admin toggle needed. Each user gets a published allowance of 16 Mach 1 runs per month.

Why it matters: A stated per user monthly run limit tells buyers what the deep analysis feature includes before they sign, and it is a usage cap to plan around for heavy users.

Impact: High. Verification: Verified. Type: Pricing / packaging.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Aircall AI Voice Agents can now run Outbound Campaigns: an admin uploads a contact list, picks an AI Voice Agent and launches, and the… https://gtmtechindex.com/changelog/aircall gtmtechindex.com:change:6ab94d1abae534b71b03ef97 Tue, 22 Sep 2026 12:00:00 GMT Product / capability Dialers & Voice Conversation Intelligence Aircall AI Voice Agents can now run Outbound Campaigns: an admin uploads a contact list, picks an AI Voice Agent and launches, and the agent works through the list answering questions, qualifying leads and booking meetings, bringing in the team when needed. Connection rates and outcomes are tracked while the campaign runs. Aircall states the feature is available on every plan and consumes existing AI Voice Agent minutes.

Why it matters: This moves Aircall's AI from answering inbound calls to placing outbound calls across a list with no rep dialing, so buyers need to check consent, calling hour and AI disclosure handling before switching it on. Minute based consumption on every plan also changes how AI calling cost should be forecast.

Impact: High. Verification: Partially Verified. Type: Product / capability.

Evidence: Vendor announcement

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Klenty published an analysis of 22,195 retry attempts across 112,225 US calls to 21,668 prospects, grouped by the time since an unanswered… https://gtmtechindex.com/changelog/klenty gtmtechindex.com:change:6aaf42546b90df6660784c0a Fri, 18 Sep 2026 12:00:00 GMT Performance evidence Sales Engagement & Outreach Dialers & Voice Conversation Intelligence Klenty published an analysis of 22,195 retry attempts across 112,225 US calls to 21,668 prospects, grouped by the time since an unanswered call. Retries made the next day were answered 14.67 percent of the time against 12.27 percent for retries within 15 minutes. Meeting rates were 9 percent against 2 percent, and negative reactions 22 percent against 35 percent.

Why it matters: This is useful evidence against the habit of calling straight back. It is observational data from calls placed through Klenty, with no sampling period and no controlled comparison, so treat it as a reason to run your own test and not as a promised result.

Impact: Medium. Verification: Verified. Type: Performance evidence.

Evidence: Vendor announcement

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Reevo updated its macOS desktop app with local meeting transcription in more than 90 languages and Ask Reevo chat before, during and after… https://gtmtechindex.com/changelog/reevo gtmtechindex.com:change:6aaf42546b90df6660784c13 Mon, 14 Sep 2026 12:00:00 GMT Product / capability CRM & Systems of Record Sales Engagement & Outreach Data & Enrichment Conversation Intelligence Reevo updated its macOS desktop app with local meeting transcription in more than 90 languages and Ask Reevo chat before, during and after meetings. The release also adds meeting start detection, menu bar controls and a floating widget. Reevo's documentation says supported languages can vary by workspace.

Why it matters: Local transcription across that many languages is the draw for multilingual sales teams. Confirm the languages you need are enabled for your workspace before relying on it.

Impact: Medium. Verification: Partially Verified. Type: Product / capability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Aloware v11.38.0 adds prompt diagnostics for AloAi agents with manual acceptance of suggested fixes, test calls tied to a prompt version… https://gtmtechindex.com/changelog/aloware gtmtechindex.com:change:6aaf42546b90df6660784bfe Mon, 14 Sep 2026 12:00:00 GMT Product / capability Dialers & Voice Sales Engagement & Outreach Conversation Intelligence Aloware v11.38.0 adds prompt diagnostics for AloAi agents with manual acceptance of suggested fixes, test calls tied to a prompt version, self service RCS ordering, bulk contact blocking and a Users filter on webhooks. A new Inbox Metrics report replaces the Inboxes report and counts unstaffed inboxes, which lifts reported totals by roughly a tenth. Random dial mode retires after 30 September, when remaining inboxes switch to Longest Available.

Why it matters: Two things need action. Reporting baselines move by about ten percent for a reason that has nothing to do with performance, so note the date before comparing months. Any team still routing on Random has until the end of September to pick its replacement, or Aloware picks for it.

Impact: High. Verification: Verified. Type: Product / capability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Airspeed rebuilt its MCP server so that AI assistants such as Claude can read calls and deals from the browser rather than through a… https://gtmtechindex.com/changelog/airspeed gtmtechindex.com:change:6aa5929eeff7db0b9cf1cc28 Fri, 11 Sep 2026 12:00:00 GMT Integration / interoperability Conversation Intelligence Revenue Intelligence & Forecasting Airspeed rebuilt its MCP server so that AI assistants such as Claude can read calls and deals from the browser rather than through a desktop installation. The release also fixes installation problems Windows users had reported and reduces the latency between a question and its answer.

Why it matters: Moving the MCP server out of a desktop install and into the browser removes the step that stalls most MCP rollouts, which is getting an installer past IT on a fleet of Windows laptops. The Windows fix and the latency work say the earlier build was rough in production, so the rebuild is the version to evaluate.

Impact: Medium. Verification: Partially Verified. Type: Integration / interoperability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Outreach's September release adds approval previews before its Omni assistant changes Prospect, Account or Opportunity records, along with… https://gtmtechindex.com/changelog/outreach gtmtechindex.com:change:6aaf42546b90df6660784c0d Thu, 10 Sep 2026 12:00:00 GMT Safety / governance Sales Engagement & Outreach Revenue Intelligence & Forecasting Conversation Intelligence Outreach's September release adds approval previews before its Omni assistant changes Prospect, Account or Opportunity records, along with persistent user preferences and mobile survey and record actions. It also expands participant tagging in Kaia and the call and meeting data sent to ServiceNow. The rollout runs from 10 to 24 September.

Why it matters: The approval preview redraws the line between an AI suggestion and a CRM write, which is the control most buyers ask about first. The rollout is staged, so confirm it has reached your tenant before relying on it.

Impact: High. Verification: Partially Verified. Type: Safety / governance.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Lusha API release 2.14.0 adds column catalogs for contact and company tables and endpoints that add up to 10 columns per call. https://gtmtechindex.com/changelog/lusha gtmtechindex.com:change:6aaf42546b90df6660784c0b Thu, 10 Sep 2026 12:00:00 GMT Product / capability Data & Enrichment Sales Engagement & Outreach Conversation Intelligence Lusha API release 2.14.0 adds column catalogs for contact and company tables and endpoints that add up to 10 columns per call. Adding a column starts asynchronous enrichment across every row, with each result reported separately, and the operations currently consume no credits. Release 2.15.0 followed on 17 September, adding Instagram, YouTube and TikTok URLs to company enrichment on all plans.

Why it matters: Teams can now define and enrich a table from code, which removes the manual setup at the start of a data workflow. The no credit pricing on these calls is described as current, so it is worth confirming before building volume on it.

Impact: Medium. Verification: Verified. Type: Product / capability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Clari's September release adds Clari Forecast MCP, seven permission scoped tools that let Claude and ChatGPT analyze forecast data under… https://gtmtechindex.com/changelog/clari gtmtechindex.com:change:6aaf42546b90df6660784c02 Wed, 09 Sep 2026 12:00:00 GMT Product / capability Revenue Intelligence & Forecasting Sales Engagement & Outreach Conversation Intelligence Clari's September release adds Clari Forecast MCP, seven permission scoped tools that let Claude and ChatGPT analyze forecast data under the user's existing access. Conversation Intelligence, formerly Clari Copilot, gains separate retention settings for recordings, game tapes and shared snippets. Recording storage is capped at three years from 15 September, while transcripts, AI insights and metadata stay available beyond that.

Why it matters: Forecast questions can now be asked from the assistant a revenue leader already uses, without widening what that person can see. The three year cap on recordings is the item for admins, since coaching libraries and retention policies both assume the audio is still there. The release is published under the Salesloft name, following the two companies' move to one brand on 2 September.

Impact: Medium. Verification: Verified. Type: Product / capability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Airspeed expanded what its agents can produce, adding chart generation, presentation decks and code. https://gtmtechindex.com/changelog/airspeed gtmtechindex.com:change:6a9c2d876b0fb727220c5f3f Thu, 03 Sep 2026 12:00:00 GMT Product / capability Conversation Intelligence Revenue Intelligence & Forecasting Airspeed expanded what its agents can produce, adding chart generation, presentation decks and code. The Deal Board now displays CRM fields inside the view rather than requiring a jump to the CRM.

Why it matters: Moving from summarizing a conversation to producing the artifact that follows it is a real widening of scope, and it is also where output quality becomes harder to check. A deck an agent builds from call data is easy to accept without reading, which is a different risk from a transcript nobody reads.

Impact: Medium. Verification: Partially Verified. Type: Product / capability.

Evidence: Vendor announcement

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Clari updated Copilot with an Ask Copilot feature that queries up to 15 selected calls at once and an AI Themes capability that analyses… https://gtmtechindex.com/changelog/clari gtmtechindex.com:change:6a9c2d876b0fb727220c5f3a Wed, 02 Sep 2026 12:00:00 GMT Product / capability Revenue Intelligence & Forecasting Sales Engagement & Outreach Conversation Intelligence Clari updated Copilot with an Ask Copilot feature that queries up to 15 selected calls at once and an AI Themes capability that analyses up to 1,000 calls to produce a structured report on recurring topics. The iOS app can now record in person meetings, which are transcribed and synced to the CRM automatically.

Why it matters: Conversation intelligence has been stuck at the single call for years, and coaching a team from one call at a time does not scale past a small floor. Published ceilings of 15 and 1,000 give a buyer something concrete to test rather than a claim about cross conversation insight. In person recording also closes a real gap for field teams, and brings the two party consent question with it.

Impact: Medium. Verification: Verified. Type: Product / capability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Fireflies.ai: Fireflies launched an MCP server that pipes meeting data and insights into AI tools including Claude, Devin and ChatGPT. https://gtmtechindex.com/changelog/fireflies-ai gtmtechindex.com:change:6a9c2d876b0fb727220c5f38 Mon, 31 Aug 2026 12:00:00 GMT Integration / interoperability Conversation Intelligence Fireflies launched an MCP server that pipes meeting data and insights into AI tools including Claude, Devin and ChatGPT. The Pro plan API rate limit went from 50 to 500 requests a day to support it.

Why it matters: The rate limit is the part worth reading. A tenfold increase alongside the launch says the vendor expects programmatic access to become normal traffic rather than an edge case, and a buyer evaluating whether conversation data can actually leave the platform at volume now has a published number to check against.

Impact: High. Verification: Verified. Type: Integration / interoperability.

Evidence: Vendor announcement

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Nooks acquired FullyRamped, an AI roleplay and coaching platform, integrating its capabilities into the Nooks Agent Workspace. https://gtmtechindex.com/changelog/nooks gtmtechindex.com:change:6a92d4a34470e92a57253206 Tue, 25 Aug 2026 12:00:00 GMT Acquisition / corporate Sales Engagement & Outreach Dialers & Voice Conversation Intelligence Intent & Signals Nooks acquired FullyRamped, an AI roleplay and coaching platform, integrating its capabilities into the Nooks Agent Workspace. The addition introduces an AI roleplay bot that shares memory with the Nooks AI dialer and live battlecards, allowing the dialer to train the roleplay bot based on real call data.

Why it matters: Sales enablement teams can now consolidate their tech stack by running live dialing and simulated AI roleplay coaching within a single unified workspace. This ensures reps are trained on the exact scenarios and data they encounter in live outbound calls.

Impact: Medium. Verification: Verified. Type: Acquisition / corporate.

Evidence: Vendor announcement

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Lusha released API version 2.13.0, introducing a dedicated Conversations tag for conversational intelligence. https://gtmtechindex.com/changelog/lusha gtmtechindex.com:change:6a8c47c32449972a39fd866d Wed, 19 Aug 2026 12:00:00 GMT Product / capability Data & Enrichment Sales Engagement & Outreach Conversation Intelligence Lusha released API version 2.13.0, introducing a dedicated Conversations tag for conversational intelligence. The update adds stricter validation, where a pageSize above 100 or an invalid date format now returns a 400 error, and it unifies the response for missing or still processing transcripts under a single 404.

Why it matters: Teams integrating Lusha's conversational intelligence need to update pagination and error handling, since requests that previously succeeded will now fail validation. The unified 404 also removes the ability to distinguish a transcript that does not exist from one that is still processing, so retry logic has to assume both.

Impact: High. Verification: Partially Verified. Type: Product / capability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Lusha released API version 2.12.0, adding a maxContactsPerCompany parameter to the Prospecting Contacts endpoint and a required… https://gtmtechindex.com/changelog/lusha gtmtechindex.com:change:6a8c47c32449972a39fd866b Tue, 18 Aug 2026 12:00:00 GMT Product / capability Data & Enrichment Sales Engagement & Outreach Conversation Intelligence Lusha released API version 2.12.0, adding a maxContactsPerCompany parameter to the Prospecting Contacts endpoint and a required maxResultsPerSignal parameter to the Signals API. The Contact Lookalikes endpoint moved to a v3 path with fully replaced request and response schemas that are not backwards compatible.

Why it matters: This is a breaking change. Any integration calling Contact Lookalikes has to be rewritten against the v3 schema, and calls to the Signals API now fail without the new required parameter. The per company cap is the useful addition, giving operations teams direct control over credit consumption during prospecting.

Impact: High. Verification: Partially Verified. Type: Product / capability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Revenue.io released its August 2026 product updates, introducing configuration options for Meeting Assistant recording announcements. https://gtmtechindex.com/changelog/revenue-io gtmtechindex.com:change:6a8c47c32449972a39fd8669 Mon, 17 Aug 2026 12:00:00 GMT Safety / governance Sales Engagement & Outreach Conversation Intelligence Dialers & Voice Revenue Intelligence & Forecasting Revenue.io released its August 2026 product updates, introducing configuration options for Meeting Assistant recording announcements. Administrators can now control how often the recording disclosure replays during a meeting. The release also expands targeting for Moments, Scorecards and Conversation Agents so teams can scope those tools more precisely.

Why it matters: Making the recording disclosure replay configurable puts a consent control in the administrator's hands, and it can be tuned in either direction. For two party consent jurisdictions and for meetings where participants join late, a repeated announcement is the safer setting, and the fact that it is now a setting rather than a fixed behavior is what buyers need to know.

Impact: Medium. Verification: Verified. Type: Safety / governance.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Revenue.io launched the Guided Selling Summer 2026 Release, version 13, expanding automation with automatic SMS and working day aware… https://gtmtechindex.com/changelog/revenue-io gtmtechindex.com:change:6a8c47c32449972a39fd8668 Fri, 14 Aug 2026 12:00:00 GMT Product / capability Sales Engagement & Outreach Conversation Intelligence Dialers & Voice Revenue Intelligence & Forecasting Revenue.io launched the Guided Selling Summer 2026 Release, version 13, expanding automation with automatic SMS and working day aware sequence timing. The release also includes a redesigned Participant Overview, email engagement tracking and new tools for organizing sequence libraries.

Why it matters: Working day aware timing stops sequences firing into weekends and holidays, which protects both response rates and the sender's reputation. Automatic SMS raises a separate question, since text messaging carries consent obligations that email does not, and the release note does not describe how consent is captured or enforced.

Impact: High. Verification: Partially Verified. Type: Product / capability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Outreach's August 2026 release introduced an AI Control Hub for granular governance of AI features and a configuration change log for… https://gtmtechindex.com/changelog/outreach gtmtechindex.com:change:6a8c47c32449972a39fd8667 Thu, 13 Aug 2026 12:00:00 GMT Product / capability Sales Engagement & Outreach Revenue Intelligence & Forecasting Conversation Intelligence Outreach's August 2026 release introduced an AI Control Hub for granular governance of AI features and a configuration change log for Revenue Agent, alongside SCIM support for license management. The release also adds mobile support for Omni and SMS tasks, MCP connector management and Knowledge Search in the mobile apps, improved buyer and seller tagging in Kaia, and the ability to sync Gong recordings directly into Kaia.

Why it matters: Field reps can manage integrations, read opportunity detail and work SMS tasks from a phone rather than a desktop. Moving connector management onto mobile also moves an administrative control onto a device class that is usually outside a team's endpoint policy, which is worth a look for regulated buyers.

Impact: High. Verification: Verified. Type: Product / capability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Salesloft rolled out its August 2026 release, introducing automated CRM account linking and a change to its MCP Server for Claude. https://gtmtechindex.com/changelog/salesloft gtmtechindex.com:change:6a8c47c32449972a39fd8664 Tue, 11 Aug 2026 12:00:00 GMT Product / capability Sales Engagement & Outreach Conversation Intelligence Revenue Intelligence & Forecasting Salesloft rolled out its August 2026 release, introducing automated CRM account linking and a change to its MCP Server for Claude. The platform now links accounts to matching Salesforce, HubSpot or Dynamics records on domain and website matching and detects when accounts are merged. The MCP Server for Claude no longer returns raw transcripts, though AI generated call summaries and key moments remain available.

Why it matters: Automated account linking and merge detection reduce manual data entry and duplicate records. The removal of raw transcript retrieval from the MCP server is the change to act on: any external workflow that reads full transcripts through that server will stop working and has to move to summaries or another route.

Impact: Medium. Verification: Verified. Type: Product / capability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]> Clari's August 2026 release introduces Model Context Protocol servers for ChatGPT and Claude, letting users query Copilot data from… https://gtmtechindex.com/changelog/clari gtmtechindex.com:change:6a8c47c32449972a39fd8661 Tue, 11 Aug 2026 12:00:00 GMT Product / capability Revenue Intelligence & Forecasting Sales Engagement & Outreach Conversation Intelligence Clari's August 2026 release introduces Model Context Protocol servers for ChatGPT and Claude, letting users query Copilot data from outside the platform. The release also adds AI Themes for bulk call analysis across up to 1,000 calls, multi call Ask Copilot querying, inline AI email revisions and automated Salesforce account linking.

Why it matters: Revenue leaders gain a route to query pipeline and call data from inside a general purpose AI assistant rather than only through Clari's own interface, and analysts can look for themes across a full quarter of calls instead of one at a time. Teams running both Clari and Salesloft should read this alongside the Salesloft release note, which carries a required Salesforce connectivity migration.

Impact: High. Verification: Verified. Type: Product / capability.

Evidence: Vendor documentation

Source: GTM Tech Index change log. Free to reuse with a link back. Terms.

]]>